Shipping times: The shipping time for products can take up to 4 weeks after ordering the product.
Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are several types of property that are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To return your product, you must send it to: Sierra de Segura 945, Monterrey, NLE, 66460, Mexico.
You will be responsible for the payment of the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product valued over $ 75, you should consider using a trackable shipping service or purchase insurance for shipping. We do not guarantee that we will receive your return.